Compass Ireland supports Foodservices Industry-First – Ireland’s first ever fully frictionless store, Market x Flutter, officially opened its doors today, at Flutter Entertainment’s newly refurbished global headquarters at Clonskeagh in Dublin 4.
The store, developed for Flutter by Compass Group Ireland, uses AiFi’s AI-powered computer vision technology, allowing shoppers to purchase items in-store without having to queue or stop to scan or pay. The store offers fresh food, including a selection of hot and cold take-out meals, as well as drinks and confectionery.
A truly frictionless shopping experience, customers check in as they walk in and then roam freely through the store, choosing from the food offering as they please; no scanning and no queuing. They leave with their purchases and a receipt is delivered to their phone a few moments later.
Ireland’s food and retail expertise is fueled by constant innovation, local Dublin-Rathdown Minister Josepha Madigan, Minister for Special Education and Inclusion, said at the event opening day attended by employees of Flutter and Compass Ireland today.
“I’m delighted to be here in Clonskeagh to mark the launch of Market x Flutter, which represents exciting innovation in retail and customer service. It is a new customer-friendly experience and reflects the creativity and dynamism of the restaurant industry in Ireland. Flutter is a significant investor in Ireland and its recently refurbished global headquarters in Clonskeagh represents this continued commitment. I want to congratulate everyone involved in creating this new store and wish everyone at Flutter a good future. »
The new store uses frictionless technology from the world’s leading AI experts, AiFi. Facial recognition is not required with this technology, so there is complete anonymity. Once inside, computer vision cameras follow the customer anonymously, adding the selected items to the virtual shopping cart. No facial or biometric recognition is used, ensuring privacy.
Praising the convenience and ease of the new retail system, Padraig Ó Ríordáin, Flutter’s Group General Counsel and Chief Commercial Officer, and Executive Director of the Dublin office, said the frictionless store was among many innovative features available to Flutter staff at their newly renovated global headquarters.
“Our new global headquarters in Dublin encapsulates Flutter’s vision for the future of work. We have made a significant investment in this modern, agile and flexible workspace, and we are delighted that our colleagues based here can experience all it has to offer. The Frictionless Store is just one example of its many unique features and is indicative of the kind of innovative work our talented team, based here, delivers every day. It is a great addition to the office space and we are grateful to Compass Group Ireland for making it a reality”.
The new contactless store will open Monday to Friday, 8:00 a.m. to 6:00 p.m., and will be open to the general public, as well as Flutter employees, and marketed throughout the South Dublin Business Park.
Deirdre O’Neill, managing director of innovative catering company Compass Group Ireland, said trials of Flutter’s new workplace catering solution have been very successful.
“We are incredibly excited about this new frictionless store technology and are proud that our Irish operation is leading the way. We are constantly striving to provide the most convenient service to customers and tailor food solutions to their needs. Now customers just have to walk into the store and grab what they need, when they need it – it’s a great flexible solution for busy workers.
Frictionless units will be established in the offices of other corporate clients over the coming year by Compass Ireland, as well as in the sports and leisure sectors.
Stores will be located where vending-only food solutions currently exist, or where the new contactless format can be part of a suite of solutions, including self-service and serviced dining options. Compass employees will be on hand to provide on-site customer support.
Compass Ireland’s food solutions currently include the Feedr ‘cloud canteen’ app for convenient ordering and delivery to the office, full catering operations, coffee and cafe facilities, onsite food trucks and services bespoke catering.
The Irish company serves 40,000 meals a day at 130 customer sites, including offices, industrial sites and education, leisure and hospitality facilities. The new on-the-go dining solution is the ultimate in seamless shopping and is part of the company’s long-term digital transformation plans, says Deirdre O’Neill.
“This is a fantastic opportunity to add real value to the customer experience through technology, delivering high quality food around the clock and a fast and frictionless shopping experience.
Steve Gu, CEO and Founder of AiFi Inc., said his company is looking forward to rolling out the new dining experience, together with Compass, to many more customer sites.
“AiFi is proud to partner with Compass Group to deploy our frictionless AI-powered shopping solution. Here in Ireland, Flutter employees can now enjoy the highest level of convenience and the best prepared and prepared meals. locally by Compass Group.