TUI has issued a warning to passengers regarding its catering service over the next few days. In a statement, the holiday company said there would be ‘no hot and cold meals or sandwiches’ available on board its short and medium-haul flights.
The service will be reinforced due to “lack of staff at our catering supplier”, TUI confirmed in an update Thursday, May 5. The travel agency will still offer “a limited supply of snacks and drinks” and will contact those affected directly.
Instead, TUI advises customers to plan ahead and bring their own food and drink with them. However, all non-alcoholic beverages over 100ml will need to be purchased after passing through security, and alcohol is not permitted.
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Flights departing from Manchester Airport are among those affected. TUI has not been able to confirm the exact departure dates of the flights affected by the food shortages.
In full, the statement read: “We can confirm that, unfortunately, due to staff shortages at our catering provider, there will be no hot and cold meals or sandwiches, and a limited supply snacks and drinks, available on board TUI Airways in the short and medium term – courier flights in the coming days.
“This will impact flights from the following airports: Birmingham, Bristol, Cardiff, Doncaster Sheffield, Dublin, East Midlands, Edinburgh, Exeter, Glasgow, Humberside, Leeds Bradford, Luton, Norwich and Teesside.
“Customers may therefore wish to bring their own food and soft drinks on board (alcohol prohibited). All soft drinks over 100ml will need to be purchased after clearing security.
“Please note that this disruption does not affect long-haul flights to Aruba, Costa Rica, Cuba, Dominican Republic, Jamaica, Mexico, Orlando and Saint Lucia and meal services on these flights will continue to operate. normally.
“Rest assured that we are continuously monitoring the situation and working closely with our suppliers to limit the impact on onboard service for our customers. We are contacting all affected customers directly. We are sorry for the inconvenience caused.”