Wallace Offers Free Hotel Catering Training | Local News

Staff report

Wallace Community College in Dothan is offering free training to hopefully fill a void in the local food and hospitality industry workforce.

The Free Food and Beverage Service Training Course is a pilot program that Wallace Community College-Dothan (WCCD) offers at the Alabama Community College System Innovation Center in partnership with the Dothan Area Chamber of Commerce, Visit Dothan, Wiregrass Rehabilitation Center, Southeast AlabamaWorks, and Izell Reese. The training program will be a two-day course.

“Wallace Community College-Dothan is thrilled to join local partners in bringing this free, fast-paced training to the Wiregrass area,” said Joe Johnson, Director of Workforce Development for WCCD. “The course will provide participants who are currently employed with a quick upskill or those not currently employed in the hospitality industry with the skills needed to start a new career. The Food and Beverage Services course is a great example short-term training that can lead to long-term results We are grateful for the partnerships that have been forged in the community to deliver the course, as well as partnerships with local businesses looking to hire course graduates .

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The training course is part of the community college system’s Skills for Success program, which provides rapid workforce training developed in partnership with Alabama businesses and industries, according to a press release from Wallace. .

Participants of the WCCD Food and Beverage Services course will gain a general knowledge of key terminology and best practices used in customer service, food and kitchen safety, management principles, beverage service and handling techniques. cooking essentials in Alabama’s hospitality industry. The program will review the laws and regulations that affect catering business services and facility management, as well as purchasing procedures and how to manage inventory regarding labor and food costs.

“This collaborative effort to make beneficial training accessible to our community is a model that should be replicated throughout our region,” said Ann Marie Carr, executive director of Southeast AlabamaWorks. “We are grateful to partners who saw a need in our hospitality industry and sought to provide a solution to meet those needs. Southeast AlabamaWorks will always support programs that provide opportunities for citizens to improve their circumstances in life while meeting the labor needs of our local businesses.

Participants will also learn professional soft skills such as customer service, how to answer phone calls, how to supervise hotel and kitchen staff, conflict resolution, and inspect dining rooms and service.

The Dothan Area Chamber of Commerce and Southeast Alabama Works are helping to promote the program in the community, and Visit Dothan has committed funds to help recruit course participants as well as business and industry partners.

“The hospitality and restaurant industry in Dothan and Wiregrass is a vital part of the local economy, and this free training is essential to its continued success,” said Dean Mitchell, Executive Director of the Chamber. of commerce in the Dothan region. “There is an abundant amount of employment opportunities in hospitality, food and beverage, and this training will provide the foundation for success and upward mobility for new and existing employees. This is a great program for our citizens and our local economy, and we encourage everyone to participate.

For more information about the WCCD Food and Beverage Services course, please contact Joe Johnson at [email protected] or 334-556-2390. Information can also be found by visiting wallace.edu/wfd.

The first Skills for Success Food and Beverage Services training course takes place over two Saturdays. The first session took place on August 6 with an online theoretical training organized at the WCCD. During the second day of training on Saturday, participants will complete a hands-on skills lab in the kitchen facilities of the Wiregrass Rehabilitation Center (WRC).

“WRC is pleased to be a collaborative partner with this training course to provide a skilled and available workforce,” said Paul Lee, Executive Director of Wiregrass Rehabilitation Center. “This is especially appreciated during the most difficult times for our hospitality industry. Courses like this will help position the industry for sustainable growth over the next decade.

In future offerings, the practical skills lab portion of the food and beverage service training courses will be housed in the new Community Youth Center (formerly Grandview Elementary School) which is currently being renovated by the former NFL player and Dothan native Izell Reese.

“Workforce development remains the top priority for our hotel partners across the Dothan region,” said Aaron McCreight, President and CEO of Visit Dothan. “It is of the utmost importance that our visitors receive the highest level of customer service during their stay. This program will go a long way in preparing our future and current workforce to provide just that. We are delighted to be a partner in this crucial endeavour.